Certex supplies certified equipment with simplicity

Overview  

• Certex is a global supplier of lifting and diverse equipment. The company is part of the wider Lifting Solutions family under Axel Johnson International.  

• The company is also an equipment inspector and acts as a trusted advisor to customers. 

• Certex needed a system that would reduce the burden of equipment and inspection documentation.  

• In 2006, Certex adopted Onix, and the company has been integral to the Onix community ever since.  

• Today, Certex uses Onix Work and Onix Pick & Pack for its supply business, Onix Inspect for its inspection business and Onix Express for document delivery. 

• It has also developed a new solution using Onix Tool Store to give customers greater flexibility over equipment use and buying. 

• With Onix, Certex has simplified its processes, saved time, reduced costs and ensured the best service for its customers. 
  
  
  

Problem  

Certex Norway supplies huge amounts of equipment to businesses across the country. The company sells over 10,000 different types of equipment – each with its own unique documentation. It also provides inspection and maintenance services that must be accompanied by paperwork.  Ensuring this documentation meets compliance requirements is time-consuming and complex.  

To address these challenges and provide the highest quality service and support for customers, Certex needed a system that could simplify documentation and compliance both internally and for customers.  

Solution  

As early as 2006, Certex began looking for new tools that could help ease the documentation burden. The company chose Onix Work and has been an integral contributor to the system’s development since.  

Today, Certex uses Onix Work for equipment supply and inspections. All certified equipment and inspections are registered in the platform with full access available to customers via their Onix Work accounts or Onix Express. 

Certex use Onix for both equipment supply, inspections and on-demand tool cribs.

Onix for equipment supply 

Certex uses Onix for equipment supply. This is how: 

1. Orders and item numbers are created in Certex’s ERP system. 

1. When an order is received, data is automatically transferred to Onix Work using an API integration. 

1. Pickers in the warehouse receive the order and use Onix Pick & Pack to prepare it. 

1. Equipment is registered in Onix using serial numbers or the scanning of RFID tags.  

1. When the order is completed, the document department receives the picking lists and ensures that all relevant documentation such as user manuals and test certificates are attached to the equipment in Onix Work.  

1. The documents are delivered instantly to customers when the order is sent. Everything is available digitally to customers in their own Onix Work account or via Onix Express. 
    

Onix for equipment inspection: 

Certex uses Onix Inspect for digital onsite inspections for a range of equipment categories as well as MRT and NDT inspections. This is how: 

1. Inspectors open Onix Inspect on their handheld devices. 

1. They scan QR, RFID or NFC tags or input equipment serial numbers. 

1. They complete set checklists for each item of equipment and can take pictures and make notes. 

1. Customers have the option to signoff inspections onsite  

1. All inspection data and reports are uploaded to Onix Work 

1. Documentation and full digital records are instantly available to customers in Onix Work or Onix Express. 

Onix for on-demand tool cribs: 

Certex has recently developed a solution to help customers access equipment on-demand at their own sites. With Certex equipment stores on customer sites, customers have access to the equipment they need, when they need it. This is how:  

1. Certex equipment stores (often in a container) are placed at customer sites. The stores include a range of equipment usually used by the customer.  

1. Equipment is kept inspected and checked with its documentation up to date. 

1. When a customer needs an item of equipment, they scan an ID card and collect the equipment.  

1. Equipment use is automatically registered with Certex using Onix Tool Store and all required compliance documentation is distributed to the customer. 
   

Inspectors simply scan an Onix Tag, complete a checklist in Onix Inspect, and upload data and reports to Onix Work.

Result  

Certex has delivered over 420,000 certified pieces of equipment and processed over 100,000 documents using Onix Work. The company has put a focus on excellence in equipment compliance, including with a new document controller department.  

With the right digital tools and an expert team, Certex has been able to improve processes, save time, reduce costs and reduce risks both internally and for customers.  

Customers get a smooth delivery of equipment and completion of inspections with all the documents they need for compliance. They can also receive equipment fully tagged and registered in their Onix Work account. This offers full traceability and peace of mind that helps Certex stand out from competitors.  

The company’s commitment to improving customer experience has also seen it seek new solutions to customer challenges including Onix Tool Store for self-service on-demand tool cribs. Working together with customers has helped them reduce costs and equipment wastage.  

Reflecting on the impact adopting digital solutions has had for Certex, Alf Kristian Fjelldal, Technical Leader, and Beate Selvåg, Document Department Head said:  

“Our document process has been significantly simplified and improved.  

“With the help of Onix, we have a good overview of all our products and the equipment we sell to the various customers.  

“We ensure traceability between equipment and documentation. All of our customers have access to their equipment in Onix, either via their own license or read access to our express accounts.” 

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